Frequently Asked Questions

• Duplicate or unauthorized charge — if you are billed more than once for the same plan in error, or charged without your authorization, and you notify Company within 30 days of the charge.
• Complete platform access failure at the start of the term — if, due solely to a verified technical failure on Company’s side, you cannot access the Services at all from the start of the term, no search has been conducted, and Company cannot restore access within a commercially reasonable period.
• Termination for Company’s uncured material breach — if you terminate the Subscription Agreement under Section 12.4 because Company has materially breached and failed to cure within 30 days, a pro-rata refund of prepaid fees for the unused term applies.
• Company election on a software infringement claim — if a covered software infringement claim arises under Section 11.2 of the Subscription Agreement and Company elects termination, a pro-rata refund applies.
• Individual Consumer non-waivable rights — where applicable law grants an Individual Consumer a refund or cancellation right that exceeds this policy, that right applies to the extent required by law.

See Section 3 of the Refund Policy and Sections 11.2 and 12.4 of the Subscription Agreement.

Email: customer-service@crossbeamip.com

Mail: VETT, LLC dba CrossBeamIP, 309 Pine Avenue, Suite 236, Long Beach, CA 90802

Company will acknowledge your request within 10 business days and issue any approved refund to your original payment method within 30 days of approval. See Section 5 of the Refund Policy.

• Ten (10)-day automatic deletion: Each Report — including questionnaire inputs, uploaded logo files, and search results — is automatically and permanently deleted ten (10) days after it is generated, regardless of whether you have downloaded it.
• Twenty-five (25)-Report cap: Your dashboard holds a maximum of 25 Reports at any time. Once this limit is reached, you must delete existing Reports before generating new ones. Running a new search above the cap will automatically and permanently delete the oldest Report, even if it is less than 10 days old.
• No recovery: Deleted Reports cannot be recovered. CrossBeamIP does not retain any copy of your Reports and cannot restore them under any circumstances.

You must download every Report immediately upon generation. Do not rely on your dashboard as long-term storage. See Section 8.6 of the Subscription Agreement, Section 11 of the Privacy Policy, and Section 9 of the Terms of Use.

When your Subscription Term expires, or your account is terminated, for any reason, your access to the Platform, your dashboard, and all Reports ends immediately. CrossBeamIP does not provide any post-termination access window for Report retrieval because CrossBeamIP does not retain or possess your Reports at any time.

For User Submissions (your trademark queries and search inputs), a 30-day post-termination export window is available through the Platform’s “Export my data” feature to download a copy of inputs still associated with your account. After that 30-day window closes, User Submissions may be deleted from active systems.

To protect your records: Download all Reports you wish to retain before your term ends. Do not assume a post-termination window will be available for Reports, it will not be. See Section 12.5 of the Subscription Agreement and Section 11 of the Privacy Policy.

• Account information — name, email address, and account credentials
• Search questionnaire information — proposed trademark names or phrases, international classes, keywords, and uploaded logo images or stylized marks
• Limited payment-related information — subscription status, plan type, billing status, and the last four digits of a payment card; CrossBeamIP does not collect or store full payment card numbers or full financial credentials
• Communications information — contact details and message content submitted through support requests or other inquiries
• Automatically collected technical information — IP address, browser type, device or session identifiers, authentication events, and access logs for shared report links

You must not enter third-party Personal Information (such as your clients’ names, addresses, or contact details) into the questionnaire or other input fields, because those fields are designed to accept trademark-related search inputs only. See Sections 1 and 3 of the Privacy Policy and Section 3.1(iii) of the Subscription Agreement.